Posted August 8, 2019

You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget.

Front Desk Supervisor

Our ideal candidate possesses a high-level of attention to detail and is dedicated to ensuring our guests have an exceptional experience during their stay. Great positive, outgoing personality and big smile, servant soul and desire to take care of others.


Job overview: 

Front Office Supervisor is responsible for ensuring that consistent high-quality customer service is delivered. This individual provides guidance and leadership for the front office staff.

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct Guest Services in detail of work. Observes performance and encourages improvement.

Compute daily payroll, schedules and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected departures and arrivals.

Conducting and attending staff meetings such as Operations meetings, Staff, Department meetings or any other assigned meeting.

Maintaining safe and secure working conditions.

Manage and motivate all Guest Service personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Check room reservations, Guest Services’ systems, supplies and inventory, check scheduling forecasting and department budget to maximize revenue.

Organize and conduct pre-shift and departmental meetings to disseminate pertinent information.

Communicate with other departments concerning special departures and/or arrivals

Check all accounts are up to date and close/open appropriate accounts at the end/beginning of each month.

Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, travelers’ checks and other forms of payment.

Perform accurate moderately complex arithmetic functions using a basic calculator.

Post charges to guestrooms and house accounts using the computer.


Requirements: 

A minimum of one-year supervisory experience is preferred.

This position will require you to be able to lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period.

Perform other reasonable job duties as requested by Supervisors.


Benefits: 

Health, Dental & Vision

STD, LTD, Voluntary Life

Bonus Program

401k Retirement Plan

Paid Vacations, Holiday Pay and Personal Days

Jury Duty and Funeral Pay

Travel Discounts

And Much More!


Local Candidates Preferred

EOE/Drug Free Workplace

Embassy Suites Akron-Canton Airport

150 Room All Suite

At a Glance

Ideally located in a beautiful suburban area near the Airport, Embassy Suites Akron-Canton Airport offers the perfect base for business trips and corporate meetings, as well as leisure visits to this historic Midwestern area.

Our contemporary two-room suites offer enough space to stretch out and relax. Each suite boasts a comfortable living area with sofa bed and modern amenities such as a 42-inch LCD TV and WiFi. A coffee maker, fridge and microwave will also make you feel at home. Maintain your exercise regime in the well-equipped fitness center or swim lengths in the heated indoor pool.

If business is on the agenda, we offer over 6,000 sq. ft. of meeting and event space for business meetings, weddings and special events with up to 500 guests.